Frequently Asked Questions

Your questions, answered. Find everything you need to know about your stay.

Every stay includes 24/7 power supply (NEPA, generator, and inverter), high-speed WiFi, Smart TVs with Netflix, a fully equipped kitchen, daily housekeeping, fresh linens and towels, premium toiletries, and access to all amenities within the secure, gated estate.

Standard check-in is from 2:00 PM onwards, and check-out is by 12:00 PM (noon). We may be able to accommodate early check-in or late check-out requests subject to availability and potential fees. Please contact us to inquire.

Yes, a refundable caution deposit is required upon check-in. The amount varies based on the duration of your stay. This deposit is fully refunded within 24-48 hours after check-out, provided there are no damages to the property.

We offer a full refund for cancellations made at least 7 days before the check-in date. For cancellations made within 7 days of check-in, a partial refund may be applicable. Please refer to our full terms and conditions or contact us for specific details regarding your booking.

Our properties are located in a serene residential estate. While small, quiet gatherings are permissible, large parties or events are strictly prohibited to maintain peace and respect for our neighbors. Please contact us to discuss your needs before booking.

To ensure the comfort and safety of all our guests, including those with allergies, we maintain a strict no-pet policy.